Frequently Asked Questions

1. Why can’t I get the price from you?
All pricing comes from a stone fabricator. They factor in their labor and time to template, cut, fabricate, and install the stone slabs that you select in our showrooms. Fabricators are specialized subcontractors who utilize specific processes and equipment to create the finished, final countertop that gets installed. If you are working with a trade professional, such as a general contractor, interior designer, or architect, they may already have a specialized fabricator they utilize to cut their stone. We also have lists of top local fabrication shops that we can recommend for your project if you do not have a fabricator or are not working with a trade professional.
2. Do I need a fabricator to purchase stone from AG Stones?
Yes, you will need a fabricator in order to purchase our stone slabs from AG Stones. Stone fabricators take our raw slab materials and template, cut, fabricate, and install the stone you select in our facility. We do not provide installation services or pricing for your project.
3. How long can I hold material for?
We will hold your selected materials for 14 days, allowing you time to secure bids with your fabricator. After a 2 week period, we request a 50% deposit from your fabricator.
4. What types of stone do you carry?
We carry the deepest selection of the highest quality natural and engineered stone slabs available. This includes granite, marble, onyx, and quartzite. We also stock engineered, or man-made surfaces, including semiprecious stone slabs, engineered quartz, and porcelain slabs.
5. What are your hours?
All of our showrooms are open Monday-Friday, 8am-5pm. Saturday hours vary by showroom so please select your location on our website or Google Maps.
6. Do I need an appointment to visit your showroom?
You do not need an appointment to visit any of our showrooms. All of our showrooms are open to the public for selection purposes Monday-Saturday. We are closed Sundays.
7. Do I need to bring anything with me when I visit your showroom?
We recommend bringing any available design elements, such as cabinet, flooring, and backsplash samples to help aid in selecting your stone slabs.
8. Do you provide installation services?
We do not provide installation services or fabrication. We work with top local fabrication shops in all of our markets. Each of our showrooms maintains a list of these fabrication companies. This list is available by selecting any location on our website and clicking on “Fabricator Directory” up top.
9. How do I know how many slabs I need?
Prior to placing slabs on hold with us, your fabricator will confirm how many slabs are needed for your project based on your measurements.
10. What does hand selection mean?
Hand selection is the process of selecting or picking the exact slabs for your project within a block of available stone. This process happens Monday-Friday at all of our showrooms. Because we do not have warehouse staff available, we are unable to provide hand selection assistance on Saturdays.
1. What is quartz?
Quartz is a natural mineral composed of silicon and oxygen. In the context of countertops and surfaces, engineered quartz refers to a man-made product consisting of 90-95% crushed natural quartz crystals mixed with resins, polymers, and pigments.
2. Is the appearance consistent across each slab?
Slabs of the same color will exhibit uniformity. If you require multiple slabs, we advise acquiring them from the same production run, particularly for compact, monochromatic colors. While colors with more movement and patterns may display slight variations from one batch to another, some are intentionally crafted to feature a book-matched pattern. Analogous to baking a cake, when a color is produced using the same ingredients consistently, the outcome remains largely identical.
3. What are the advantages of choosing quartz over other countertop materials?
Quartz countertops are known for their durability, resistance to stains, low maintenance, and a wide range of colors and patterns. They are also non-porous, making them highly resistant to bacteria and easy to clean.
4. How do I clean and maintain quartz surfaces?
Cleaning quartz is simple. Use mild soap and water for daily cleaning. Avoid abrasive cleaners, and wipe up spills promptly. Quartz surfaces are low maintenance and don't require sealing.
5. Can I use quartz in outdoor applications?
No, quartz is not recommended for outdoor use as prolonged exposure to UV rays can cause discoloration. It is best suited for indoor applications.
6. Is it necessary to apply sealers to quartz?
Applying sealers to quartz surfaces is not recommended under any circumstances. Sealers are formulated to permeate the porous surfaces of natural stone, and since Quartz is nonporous, using sealers can result in stubborn residues that are challenging to eliminate and may eventually alter the finish.
7. What is the difference between quartz and natural stone countertops?
Natural stone countertops, like granite,quartzite or marble, are quarried directly from the earth. Quartz countertops are engineered using a combination of natural quartz crystals and resins. Quartz tends to be more consistent in color and pattern.
8. How many designs and sizes I can choose from?
We present an extensive array of diverse designs, continually expanding our portfolio each year by introducing new colors aligned with the latest trends and styles. By seamlessly integrating cutting-edge technology with exceptional quality, we strive to provide the most up-to-date designs, ensuring that you discover the ideal surface for your needs.Our slab dimensions are available in Standard size, measuring 56.6” x 120” (305 cm x 144 cm). Additionally, certain colors are offered in Jumbo size, measuring 64½” x 131½” (164 x 334 cm). Choose from two thickness options of 2 cm, and 3 cm, and explore a wide range of possibilities for edge profiles, shapes, patterns, and finishes.
9. Is quartz heat resistant?
While quartz is generally heat resistant, it's advisable to use trivets or hot pads to protect the surface from extreme heat. Avoid placing hot pans directly on the quartz surface.
10. What is the warranty on your quartz products?
Our quartz products typically come with a manufacturer's warranty. Please refer to the warranty section for more details or contact our customer service for warranty information.
11. Can I cut directly on quartz countertops?
It's recommended to use cutting boards to prevent potential damage to both the knives and the quartz surface. While quartz is durable, using cutting boards helps maintain the longevity of both.

Warranty Assurance

Rest easy with AG Stones – our warranty assures the durability and quality of every stone. We stand behind our products, offering peace of mind and a testament to our commitment to your satisfaction. Your investment in beauty is backed by our unwavering guarantee.

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Care and Maintenance Guide

Explore our care and maintenance guide to ensure your AG Stones stay as beautiful as the day they were installed. Simple tips to preserve the luster and longevity of your stone, because we believe in making elegance easy to maintain.

Care & Maintenance

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